Shipping policy
Effective date: November 13, 2026
Shipper: Wax Wax LLC (“Wax Wax,” “we,” “us”)
Ship-from location: Miami, Florida
Support: customerservice@waxwax.com
Our delivery commitment
For in-stock items shipping to U.S. addresses, we aim to deliver your order within 14 calendar days of the order date. If an unexpected delay means we cannot meet that timeframe, we will contact you to approve a new delivery date or offer a prompt cancellation and refund. This reflects the FTC “Mail, Internet, or Telephone Order” rule.
1) Where we ship
United States: All 50 states and D.C.
U.S. Territories & APO/FPO/DPO: Available—see sections 4 and 11.
International: Duties, taxes and shipping are shown or collected according to the destination’s rules at checkout or on your invoice.
2) Processing times
- Standard processing: 1–2 business days (Mon–Fri, excluding U.S. holidays).
- Peak/promotions & large/bulk orders: please allow 2–5 business days to process.
- Orders placed after business hours/weekends begin processing the next business day.
- Pre-orders/backorders/custom items: We’ll display or email expected ship dates before you pay.
Note: Processing time is in addition to carrier transit time.
3) Carriers
We ship with FedEx (FedEx Ground, FedEx Home Delivery and FedEx Ground Economy) within the contiguous U.S., and with USPS (USPS Ground Advantage and USPS Priority Mail) where noted below. FedEx does not deliver to PO Boxes; orders to a PO Box ship via USPS.
4) Shipping rates (U.S.)
Contiguous U.S. (48 states + D.C.)
- Orders $100 and up: FREE — FedEx Ground / FedEx Home Delivery.
- Orders under $100: Standard Shipping, FedEx Ground Economy — $13.99; or USPS Priority Mail — $14.99.
Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, other U.S. territories and APO/FPO/DPO
- Orders $100 and up: FREE — USPS Ground Advantage.
- Orders under $100: USPS Ground Advantage — $13.99.
- All orders to these destinations ship only via USPS Ground Advantage. USPS Priority Mail and FedEx services are not available to these destinations, even if another shipping option appears at checkout.
Promotions: Promotional shipping offers are applied per the terms shown in on-site banners or at checkout.
5) Estimated transit times from Miami, FL
Business days in transit after the order ships (processing time in section 2 is additional). Times are estimates; the carrier’s tracking shows the current delivery date.
| State | FedEx Ground / Home Delivery (orders $100+) | FedEx Ground Economy (under $100) | USPS Priority Mail (under $100) |
|---|---|---|---|
| Alabama | 2 | 3–4 | 1–2 |
| Arizona | 5 | 6–7 | 3 |
| Arkansas | 3 | 4–5 | 2–3 |
| California | 5 | 6–7 | 3 |
| Colorado | 4 | 5–6 | 2–3 |
| Connecticut | 3 | 4–5 | 2–3 |
| Delaware | 3 | 4–5 | 2–3 |
| District of Columbia | 3 | 4–5 | 2–3 |
| Florida | 1–2 | 2–4 | 1–2 |
| Georgia | 2 | 3–4 | 1–2 |
| Idaho | 5 | 6–7 | 3 |
| Illinois | 3 | 4–5 | 2–3 |
| Indiana | 3 | 4–5 | 2–3 |
| Iowa | 4 | 5–6 | 2–3 |
| Kansas | 4 | 5–6 | 2–3 |
| Kentucky | 3 | 4–5 | 2–3 |
| Louisiana | 3 | 4–5 | 2–3 |
| Maine | 4 | 5–6 | 2–3 |
| Maryland | 3 | 4–5 | 2–3 |
| Massachusetts | 3–4 | 4–6 | 2–3 |
| Michigan | 3 | 4–5 | 2–3 |
| Minnesota | 4 | 5–6 | 2–3 |
| Mississippi | 3 | 4–5 | 2–3 |
| Missouri | 3 | 4–5 | 2–3 |
| Montana | 5 | 6–7 | 3 |
| Nebraska | 4 | 5–6 | 2–3 |
| Nevada | 5 | 6–7 | 3 |
| New Hampshire | 4 | 5–6 | 2–3 |
| New Jersey | 3 | 4–5 | 2–3 |
| New Mexico | 4–5 | 5–7 | 3 |
| New York | 3 | 4–5 | 2–3 |
| North Carolina | 2 | 3–4 | 1–2 |
| North Dakota | 5 | 6–7 | 3 |
| Ohio | 3 | 4–5 | 2–3 |
| Oklahoma | 4 | 5–6 | 2–3 |
| Oregon | 5 | 6–7 | 3 |
| Pennsylvania | 3 | 4–5 | 2–3 |
| Rhode Island | 3–4 | 4–6 | 2–3 |
| South Carolina | 2 | 3–4 | 1–2 |
| South Dakota | 4–5 | 5–7 | 3 |
| Tennessee | 2–3 | 3–5 | 2–3 |
| Texas | 3–4 | 4–6 | 2–3 |
| Utah | 5 | 6–7 | 3 |
| Vermont | 4 | 5–6 | 2–3 |
| Virginia | 3 | 4–5 | 2–3 |
| Washington | 5 | 6–7 | 3 |
| West Virginia | 3 | 4–5 | 2–3 |
| Wisconsin | 4 | 5–6 | 2–3 |
| Wyoming | 5 | 6–7 | 3 |
| Alaska | 4–8 (USPS Ground Advantage) | ||
| Hawaii | 4–8 (USPS Ground Advantage) | ||
| Puerto Rico | 3–6 (USPS Ground Advantage) | ||
| U.S. Virgin Islands, Guam & other U.S. territories | 5–10 (USPS Ground Advantage) | ||
| APO / FPO / DPO | Varies with military routing (USPS Ground Advantage) | ||
6) Order tracking
You’ll receive a shipment confirmation email with a tracking number as soon as your order ships. Tracking may take up to 24 hours to display movement after carrier pickup.
7) Address accuracy, PO Boxes & rerouting
Please double-check your delivery address at checkout. Incorrect or incomplete addresses may cause delays or additional reship charges. For security and fraud prevention, we’re generally unable to change the delivery address after an order has shipped.
8) Delivery attempts & unavailable delivery
If a package is returned to us as undeliverable, refused, or unclaimed, we’ll contact you. We can reship (additional shipping cost may apply) or issue a refund less outbound shipping once the package is received back in sellable condition.
9) Missing, damaged, or lost packages
If your order arrives damaged, or shows delivered but you can’t locate it, contact us within 7 days of the delivery scan and keep all packaging. We’ll assist with a carrier investigation/claim. Claim timelines and documentation requirements vary by carrier.
10) Delivery timeframe guarantee (14-day rule)
For in-stock U.S. orders, our goal is delivery within 14 calendar days of the order date. If we can’t ship or deliver within the promised time, we’ll seek your consent to a revised date or we’ll cancel and refund at your request, as required by the FTC’s Mail Order Rule.
11) U.S. territories, APO/FPO/DPO & special addresses
APO/FPO/DPO: Ships via USPS Ground Advantage; please use the correct military addressing format. Transit times vary based on routing.
Alaska, Hawaii & U.S. Territories: Ship via USPS Ground Advantage only (see section 4). Transit times are longer than the contiguous U.S.
12) Weather & events outside our control
Severe weather, carrier network disruptions, or other events outside our control can affect transit times. We’ll do our best to keep you informed and still meet the 14-day commitment when possible.
13) Wholesale & palletized shipments
Large or palletized orders may require additional processing/lead time and may ship via freight carriers. We’ll coordinate timelines with you before shipping to maintain the 14-day commitment whenever feasible.
14) Policy updates
We may update this policy to reflect operational or legal changes. The “Effective date” above will always show the latest version.
15) Klarna use disclaimer
Klarna is not available for Wholesale/Bulk orders or Franchise fees/payments. Klarna may only be used for eligible retail purchases on waxwax.com. Orders identified as wholesale/bulk or franchise-related will be canceled or re-invoiced using a different payment method.